Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS411 Mapping and Delivery Guide
Assist with policy development for client support procedures
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTSAS411 - Assist with policy development for client support procedures |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes skills and knowledge required to contribute to the formulation of client support procedures to be included within organisational policy.It applies to experienced individuals who may work under supervision and have a level of responsibility to ensure work is completed to quality standards and requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to: special purpose tools, equipment and materials industry software packages sites, peers and supervisors to identify the extent and quality of the contribution required information about systems or networks to be supported technical manuals, tools and organisational guidelines current business requirements and documentation standards. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine support issues |
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Element: Develop client support procedures |
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Element: Provide recommended changes for client support policy |
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Element: Update documented client support policy |
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